Now Hiring: Office Manager

Lake Appliance Repair, a leader in residential appliance repair services, has an opening for an Office Manager in the Sacramento County area. This position is responsible for managing the day-to-day operations of our fast-pace Dispatch, Parts, and Billing departments. The Office Manager will also be accountable for maximizing office efficiencies, human resources, and general oversight and improvement of everyday office procedures.

At Lake Appliance Repair we offer a unique company culture, competitive pay, and on-going support for our employees.

Other available positions

Job Details

Basic Qualifications

5+ years of experience in a service industry managing position.
Strong decision making skills
Ability to handle stress well
Advanced knowledge in Microsoft Word, Excel, and PowerPoint
Extremely strong written and verbal communication
Ability to read part diagrams and/or basic technical aptitude
Familiarity with Windows 8 and networking
Ability to quickly learn our complex scheduling and billing software
Must have strong customer service and problem solving skills
Experience hiring and firing
Working knowledge of QuickBooks Software

Duties Include

Manage the day-to-day operations of the scheduling, parts, and billing departments
Calculate and submit payroll
Provide daily leadership to office staff
Motivate employees to increase productivity
Hire and train new employees
Handle escalated customer issues and complaints
Assist in improving first call completion ratio
Manage and develop new business relationships with local dealers and vendors
Assist in developing business strategies for growth and efficiency