Now Hiring: Escalation Specialist

Lake Appliance Repair is seeking an Escalations Specialist to add to our growing team. We are among the largest privately held appliance repair companies and we want you to join us!

Our technicians provide professional in-home repair for refrigerators, washers, dryers, ovens, dishwashers, and more — and we need your expert communication skills to resolve complaints from our valued customers.

Learn more about this position below! And if you’re interested in applying, fill out the application form and attach your resume for consideration. We look forward to meeting with you.

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Job Details

  • Full-time Monday through Friday
  • This job can be performed remotely from anywhere in the US
  • Hourly pay based on experience
  • 18 days paid time off per year
  • Sick pay
  • Holiday pay
  • Retirement plan
  • Provide phone support to customer service representatives as needed
  • Deescalate situations with angry or unsatisfied customers
  • Discuss and resolve customer complaints
  • Support CSRs with encouragement, direction, and the ability to make well informed decisions
  • Minimum of 2 years experience in a Customer Service Management or Escalation role
  • Excellent written and verbal communication skills
  • Strong desire to provide the best customer service possible
  • High school diploma or equivalent; Associates Degree preferred
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Application for Escalation Specialist Position

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