Now Hiring: Escalation Specialist

Lake Appliance Repair is seeking an Escalations Specialist to add to our growing team. We are among the largest privately held appliance repair companies and we want you to join us!

Our technicians provide professional in-home repair for refrigerators, washers, dryers, ovens, dishwashers, and more — and we need your expert communication skills to resolve complaints from our valued customers.

Learn more about this position below! And if you’re interested in applying, fill out the application form and attach your resume for consideration. We look forward to meeting with you.

Other available positions

Job Details

Hours

Full-time Monday through Friday

Location

This job can be performed remotely from anywhere in the US

Compensation

Hourly pay based on experience
18 days paid time off per year
Sick pay
Holiday pay
Retirement plan

Job Duties

Provide phone support to customer service representatives as needed
Deescalate situations with angry or unsatisfied customers
Discuss and resolve customer complaints
Support CSRs with encouragement, direction, and the ability to make well informed decisions

Job Requirements

Minimum of 2 years experience in a Customer Service Management or Escalation role
Excellent written and verbal communication skills
Strong desire to provide the best customer service possible
High school diploma or equivalent; Associates Degree preferred