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Feedback Overall rating: ★★★★☆ 4.3 based on 108 reviews
5 1

 

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Rate Our Appliance Repair Service

Name
Rating
Details

We’re Highly Rated on Google

D T
D T
03:13 17 May 19
My service technician was Paul and always very knowledgeable and professional and went above and beyond explaining what the issue was and giving me different options. I always tell friends and family about this company when they are in need of appliance repair. Thanks again!read more
Harry Leman
Harry Leman
15:48 03 Mar 19
They have always been able to repair or refer.
Chad Lopez
Chad Lopez
01:31 06 Feb 19
My parents live in Galt. Another company came out twice. They couldn’t fix their fridge. We contacted Lake Appliance over the weekend. Bill came out and fixed the problem today. Highly recommend.read more
Stephanie Miller
Stephanie Miller
01:17 30 Jan 19
Derek and Mike were outstanding and very nice. Fixed my washer and I was really happy with the all-around service from start to finish. Thanks so much!read more
Nate Ruff
Nate Ruff
23:31 25 Jan 19
Amazing service and very knowledgeable. Their staff is amazing and I would trust them with any of my appliance repairs.Thank you for all your help!read more
David Fraser
David Fraser
20:26 11 Dec 18
Outstanding service, this is the one! We have had zero problems with Rick the repair technician. Lake Appliance Repair has came through for us twice, and we feel that they are a honest and trustworthy.read more

Here’s What Our Customers Are Saying!

Real Customer Reviews About Our Appliance Service

★★★★★
5 5 1
These guys are great. Honest and reliable one of the best appliance repairs people around.

★★★★★
5 5 1
Super Fast and Profesional . I would Highly recommend this company to Anyone ! Thank-you for the Great Service Guys !

★★★★★
5 5 1
Chase came to our house today. He was understanding and open to hearing all of my funny sounds as I attempted to describe our appliance problem. He made the service easy and honest! If we need anything else, we will definitely be calling lake appliance! Thank you!!

★★★★★
5 5 1
Jason was fabulous. He took the time to explain everything related to my dryer. I really appreciate the time and effort he took with me.

★★★★★
5 5 1
I live in Reno, Nev. and I was recommended to Lake Appliance Repair. I had poor service from another Appliance Repair company here in Reno recently. So, Lake was mentioned. I highly recommend Lake Appliance Repair all due to the fine service given by Jason W. who serviced our older stove top. First, Jason is truly personable and truly stands out with his Customer Service experience. He was able to repair the old stove top with new electrical components. Jason really has given Lake Appliance Repair a fine name. I hope Jason will be acknowledged by Management at Lake Appliance Repair. Thank you-Jason W.

★☆☆☆☆
1 5 1
Poor service... Didn’t clean out dryer... I asked to please get rid of internal lent since it was opened he sighed and did half a job..... I will contact RC WILLEY!!!

★★★★★
5 5 1
My dryer was running hot at all settings. Alex was the technician who diagnosed the problem as blocked roof dryer vent. We considered doing the clean out ourselves but decided to have Lake return and do the job. Alex was fantastic both times. Considerate, helpful, he fully explained the problem and the process. We had no idea that this type of blockage could occur as our prior homes had wall venting. We are really pleased with the service provided by Lakeside, and our technician Alex.

★☆☆☆☆
1 5 1
We have a problem with our washer and dryer and scheduled warranty service through LG. A technician came to our location and said that, even though we had obtained pre-authorization for the repair through LG, he wasn't sure if the issue would be covered. After the service call, the technician was supposed to return with parts. He never returned and I have called repeatedly and no one contacted me back. The first call was in Feb and the issue is still not resolved.

★★★★★
5 5 1
Jason did a through job of going through the circuitry of our dryer and communicating with LG reporting what he found and did. Jason was also very helpful to communicate with us and explain what he found and did. We would certainly choose Jason and Lake Appliance Repair for all our applicable repair needs.

★★★★★
5 5 1
Michael was amazingly proficient and wise with our service. Wonderful and we were so appreciative

★★★★★
5 5 1
Always the best

★★★★★
5 5 1
Jason from Lake Appliance Repair came out to my house to repair my microwave oven. Unfortunately the microwave was too old and parts were no longer available. Jason was professional and answered all of my questions. I would recommend Jason for any future repair needs.

★★★★★
5 5 1
Arrived on time. Very courteous. Answered all my questions. Did a good job!

★★★★★
5 5 1
Service response time was good and technician Dane was professional and knowledgeable

★★★★★
5 5 1
I'm impressed by your service, especially the technician, Sal, who came to my home today. Sal was courteous, informative, and knowledgeable. Thank you, Sal, for the great service you provided me and my family.

★★☆☆☆
2 5 1
Waiting over a month for a refund less the $100 service charge. After waiting days for parts to come and parts installed with guarantee it is fixed and NOT...then more days to come check it again and more days waiting for another part and then they say the part is no longer available for my Samsung! Two months of frustrating days hoping it would be fixed. Repeated photos calls to try to get my refund that was promised.

★★☆☆☆
2 5 1
Waiting over a month for a refund less the $100 service charge. After waiting days for parts to come and parts installed with guarantee it is fixed and NOT...then more days to come check it again and more days waiting for another part and then they say the part is no longer available for my Samsung! Two months of frustrating days hoping it would be fixed. Repeated photos calls to try to get my refund that was promised.

★★☆☆☆
2 5 1
Waiting over a month for a refund less the $100 service charge. After waiting days for parts to come and parts installed with guarantee it is fixed and NOT...then more days to come check it again and more days waiting for another part and then they say the part is no longer available for my Samsung! Two months of frustrating days hoping it would be fixed. Repeated photos calls to try to get my refund that was promised.

★★☆☆☆
2 5 1
Waiting over a month for a refund less the $100 service charge. After waiting days for parts to come and parts installed with guarantee it is fixed and NOT...then more days to come check it again and more days waiting for another part and then they say the part is no longer available for my Samsung! Two months of frustrating days hoping it would be fixed. Repeated photos calls to try to get my refund that was promised.

★★★★★
5 5 1
These guys are LEGIT!! I had the sears guy come to fix my ice maker. 5 trips later with every part under the sun, now water damage in my drywall he tells me I have to buy a new fridge! Rick from Lake appliance repair comes out and within 45 minutes, has it fixed!!! I will use Lake Appliance repair for all of my future issues! They are AWESOME!!!

★★★★★
5 5 1
I had a great experience, he fixed it immediately and was very polite

★★★★★
5 5 1
Very friendly, courteous and considerate.

★☆☆☆☆
1 5 1
LG WM2277HW WASHER with a "LE" code. Checking on line, the most frequent problem, and a very inexpensive fix is the rotation sensor, mounted just behind the stator. So I call Lake and schedule an appointment. James V came out to my house. He made some calls and his conclusionwas : "You need a new Stator and rotor assembly " I asked "How Much" James said "$750.00 for parts and labor". I said " It is not worth it, as the machine is 9 years old and the repair is about 2/3 of the cost of a new machine". After shopping around for a replacement, I finally decided to check the washer problem myself. I found the stator and Rotor to be in perfect shape, with no signs of damage or wear and the windings Ohms were perfect. I bought the Sensor for $25.36 and put it in. The washer works perfect. This is a clear case of Lake Appliance attempting to rip me off. Why would'nt the Tech at least try the sensor, as it was the most common failure, with the LE code ? Why would he say that My Rotor and Stator needed replacement ? I expected The Tech to at least have one of these sensors, on the truck. They knew in advance what my model number and symptom was. The service call should have been the $100 + the cost of the part so at $150.00, I would have been a happy camper. I used to recommend Lake to my customers, as I am a Electric Contractor, but never again.

★☆☆☆☆
1 5 1
Shameful service. Seriously you should be ashamed of your service. Set an appointment on Friday for a Monday service call. Was told sometime between 8 and noon. No one showed up no one called. I called their office to inquire. Office person didn’t seem to care. No apology. Just asked me if I wanted to cancel. In today’s day and age with technology there’s no excuse for this nonsense. So glad I took the morning off work for this. Found another company that charges way less for initial service call.

★☆☆☆☆
1 5 1
Shameful service. Seriously you should be ashamed of your service. Set an appointment on Friday for a Monday service call. Was told sometime between 8 and noon. No one showed up no one called. I called their office to inquire. Office person didn’t seem to care. No apology. Just asked me if I wanted to cancel. In today’s day and age with technology there’s no excuse for this nonsense. So glad I took the morning off work for this. Found another company that charges way less for initial service call.

★☆☆☆☆
1 5 1
Shameful service. Seriously you should be ashamed of your service. Set an appointment on Friday for a Monday service call. Was told sometime between 8 and noon. No one showed up no one called. I called their office to inquire. Office person didn’t seem to care. No apology. Just asked me if I wanted to cancel. In today’s day and age with technology there’s no excuse for this nonsense. So glad I took the morning off work for this. Found another company that charges way less for initial service call.

★★★★★
5 5 1
Lake Appliance is amazing! And so too is a technician who works for them, Jason W. Let me tell you why. Our Samsung Refrigerator past warranty, stopped cooling. We had just sold our home and included the refrigerator in the purchase. It had to be repaired. Not only did Lake Appliance immediately respond to our call for help, but they worked us in and sent a seasoned technician who patched it up so that it would run until the part was ordered. We were very pleased that we were not without a refrigerator until the Samsung part was delivered. Immediately, as promised when the part came in, (the main sensor) Jason returned to repair the refrigerator. Their price was fair, their service superior and their professionalism outstanding. I highly recommend Lake Appliance and will only use them in future for any appliance need. They are upfront, honest about what needs to be done and do not try to sell you a service you do not need or want. I have posted the same to Yelp!

★★★★★
5 5 1
Very persistent in solving the problem of crooked doors after install

★★★★★
5 5 1
Quick response.Helpful and informative.

★★★★★
5 5 1
Very persistent in solving the problem of crooked doors after install

★☆☆☆☆
1 5 1
complete dissatisfaction! First I was pushed to the very end of the day, after scheduling an appt 2 weeks prior.. other calls were made before mine and , my dryer still doesn't work.. and I had to pay $100. for tech to say he couldn't fix my dryer..'I'll only charge you $100.) WOW! If I had known from the company that they wouldnt be able to fix my machine, do you think I would have scheduled an appt.?? They saw me coming.. very disappointed. MB

★★★★★
5 5 1
Had two burners on my stove that weren't working and Thomas Satterlee, the technician, was able to identify and fix the problem in relatively short order … I couldn't be happier.

★★★★★
5 5 1
Had problems with fridge leaking and washer growling all the time. Rick came to my rescue. Arrived on time and went right to work. Very pleasant, efficient andquick!No more leak, and no growling!! Thanks Rick!

★☆☆☆☆
1 5 1
Horrible customer service took four days off of work they said they repaired the problem but it still wasn’t working, scheduling is an absolute nightmare If don’t mind waiting 2 to 3 weeks to have your appliance repair ended up just fixing it myself save yourself the mental anguish and call someone else

★★★★★
5 5 1
The scheduling was great. Very supportive and a nice sense of humor. Randy, the technician, was very nice and knowledgable. He had the problem sorted quickly and at a very fair price.

★★★★★
5 5 1
Sal arrived on schedule and fixed our propane burner problem. He obviously has a lot experience with appliances. I highly recommend Sal and Lake Appliance.

★★★★★
5 5 1
Was having very stressful 48 hours with life but not having refrigerators was really uncomfortable. Lake Appliances went over to top with keeping communication a priority. The best part was my service person that came out to repair Kylt Keith he was fast Knowledgeable and very pleasant. Thank you Lake appliances

★★★★★
5 5 1
Friendly and fast service. Don't usually write reviews, but Randy the technician and scheduling staff gave such great service! Highly recommend.

★★★★★
5 5 1
Great

★★★★★
5 5 1
The young man was very polite and nice. I apologize I do not remember his name. He is a very good representative for your company.

★★★★☆
4 5 1
The technicians were professional and showed up on time. Fixed my washer quickly and it is working great.

★★★★★
5 5 1
Repaired oven. Wife happy

★★★★★
5 5 1
Michael was very knowledgeable. He diagnosed the problem quickly and was able to repair it perfectly .

★★★★★
5 5 1
They called to come early. Aaron was efficient and polite.

★★★★★
5 5 1
On time and concise on repair

★★★★★
5 5 1
Can on time and very knowledgeable. Thank you!

★★★★★
5 5 1
Diagnosed quickly and repaired my almost new Refrigerator. Friendly. Arrived on time.

★★★★★
5 5 1
Aaron quickly found the problem and immediately resolved it. I’m Very satisfied with the outcome.

★★★★★
5 5 1
My oven died on me and Jason came to fix it. He was very knowledgeable and helpful in answering all my questions even ones I had on my fridge. Thanks again for an awesome experience.

★☆☆☆☆
1 5 1
I waited for a whole week for a technician to come yet this is what happened Dec 7th one of your employee name Jason came to install the ne new soap dispenser for our diswasher at about 1:30 pm. When i got home at 330 i checked what he did. A big gap around the dispenser. I contacted him telling him i wasnt satisfied to the worked he did. He came back to fixed it and there is still gap around it. He said thats the best he can do. I let it be. He did a mahor repair where all the sensitive boards are but yet he didnt even unplug the dishwasher. We havent use or turn on the dishwasher since. Today i wanted to rinse the dishwasher and wont even turn on. When he he left he didnt even show us if water will go through the gap. Is this why he left without showing us because the dishwasher wont turn on anymore??

★★☆☆☆
2 5 1
Though their service was good, I did have to wait a couple days for a technician. They are located in Live Oak and I am in Grass Valley. I wish my warranty company was aware that there is a repair place in my town!

★☆☆☆☆
1 5 1
I believe taking three weeks to repair our refridgerator is unacceptable. In addition, I had to make multiple calls to Lake Appliances to get any action at all. On the plus side, your repair technician was very professional and courteous in performing the repairs. Overall, having had warranty work done by Lake Appliances multiple times on our $3K+ fridge is always slow and frustrating.

★★★★☆
4 5 1
I really liked our technician & the care he showed in our home. The only area of of improvement would be the scheduling process. When they set a time, they need to stick with that or allow more than 24 hrs if they need to adjust the time. Some folks have stricter requirements when asking for time off.

★★★★★
5 5 1
Great and friendly service. Found the source of my dryer not heating quickly and repaired with ease. Thank you!

★★★★★
5 5 1
quite pricey for the work done. Work done efficiently and technician was knowledgeable.

★★★★★
5 5 1
quite pricey for the work done. Work done efficiently and technician was knowledgeable.

★★★★★
5 5 1
quite pricey for the work done. Work done efficiently and technician was knowledgeable.

★★★★★
5 5 1
Great Job! I had them come out before for a warranty issue on two different new appliances. This time i had a washing machine that was 12 years old and in 45 minutes, the repairman had it diagnosed and fixed with no additional charge. very courteous and helpful. We personally was extremely pleased with all three times we have had them out!

★★★★★
5 5 1
Derrick is the BEST! Second time he’s been out to my home, and he’s awesome! Always a speedy repair and a job well done. Can’t recommedDerrick and Lake Appliance enough!

★★☆☆☆
2 5 1
I have used Lake Appliance twice for repairs on my LG refrigerator. My experience with them has not been very good and I don't plan on using them again. My issue has mostly been with scheduling and poor customer service. They do not come within the 4 hour window that they give you for the appointment. I work full-time and arrange my schedule to be home during the time they tell me but they don't come during that time. If they arrive early and I'm not home, they won't come back during the scheduled time. They make it very difficult. They are also much more expensive than other repair services. The last time the service man was here, he missed a piece that needed to be ordered and was going to charge me for another service fee for the appointment when the part came in. Instead, I had them send it to me and I did it myself. I did not think it was right to charge me again. I would not recommend them.

★☆☆☆☆
1 5 1
Worst experience, whirlpool, who confirmed my warranty, had them set as my repair place, I received a call an the lady kept arguing with me about a receipt for my dishwasher (I have a new home with warrantied appliances an no receipts) an told me that I would be charged without a receipt. I offered escrow paperwork An I was hung up on, crooked place with rude people do not recommend! Will make sure everyone I know does not use them.

★★★★★
5 5 1
Mike was great. He was profession-al & timely getting there the day I requested service. Thank you so much!

★★★★★
5 5 1
Paul is AWESOME! Should we ever have more appliance issues, we will definitely return to Lake Appliance & request Paul. BEST customer service, Thank you Paul! Also, every customer service representative who we spoke with on the phone was helpful & followed through on everything.

★★★★★
5 5 1
The problem was fixed and im pleased.

★★★★★
5 5 1
Jason was amazing, friendly, and worked quickly to resolve my issues with my freezer. I will recommend Jason to my friends & family. Thank you Jason. E D McGee

★★★★★
5 5 1
Excellent. Mike arrived on time and diagnosed the problem quickly and accurately. He was polite and professional and even cleaned up some water left on the floor. In the future, I’d request Mike again. He did a great job!

★☆☆☆☆
1 5 1
I called on 10/29 to get a quote for an oven repair on a whirlpool gas range. I knew exactly what parts on i was looking for. The rep on your end tells me they do not give quotes over the phone. They have to send out a tech. Why should I pay to have a tech To come out tell me it is going to cost $500 to repair. I can buy a new range at that price. I already had you guys come out once and all the guy did was clean the part for $200. I will never use or recommend your company to anyone.

★★★★★
5 5 1
Excellent service.

★★★★★
5 5 1
Excellent service! Alex was very professional, helpful and very patient with my 2 year old son! Got the job done quickly and left no mess! Would highly recommend lake appliance to everyone!

★★★★★
5 5 1
Jason did a great job for us. He knew his stuff. He called ahead and let us know what the time frame would be. Very nice fellow.

★★★★★
5 5 1
Mike is a great representative of Lake Appliance Repair. He's trustworthy and professional. Plus he knows his stuff....!!

★★★★★
5 5 1
Michael, the Service Professional did a great job analyzing my washer problem and had it back up and running fine. He is a true professional!

★★★★★
5 5 1
Five Stars. Randy did an excellent, reasonably priced repair on our dryer

★★★★★
5 5 1
Dane was prompt, courteous and knowledgeable. I would highly recommend. Debbie S

Professional Appliance Repair in Truckee

★★★★★
5 5 1
Technician Michael Q called before arrival and arrived on time. Very professional would definitely use again!!

★★★★★
5 5 1
Really appreciate Lake Appliance, especially Tom! Got really fast service on my Whirlpool refrigerator. He was very knowledgeable, fixed the problem fast, and gave me some tips on how to prevent the failure in the future. Apparently, you're supposed to clean your coils! Will recommend you guys to friends. Thanks!

★★★★★
5 5 1
We had a smoking dryer and Randy, came out right away as he was in our area. He fixed the issue and explained everything. We are so grateful to Randy and Lake Appliance!

★★★★★
5 5 1
Jerry is always on time, friendly, will answer any questions and is patient. Great enployee

★★★★★
5 5 1
Dane was the technician for our washer repair. He is very friendly, courteous, efficient and kept us informed about the problem and solution.

★★★★★
5 5 1
Jason was knowledgeable, thorough and pleasant to work with. He also gave good advice for maintaining our dryer Thank you, Andy H.

★★★★★
5 5 1
Jason was awesome and texted me that he could come earlier than the appt time. Dyer fixed and a very happy customer .

★★★★★
5 5 1
Great customer service! From the initial phone call all the way to the finished repair, you guys were helpful and knowledgeable. Wouldn't recommend anyone else in Roseville for appliance repair.

★★★★☆
4 5 1
Repaired my electric dryer, it was a burned sensor, glad it wasn’t the heater element. The repairs were made quickly and efficiently and had the part!

★★★★★
5 5 1
Prompt, courteous, and very professional.

★★★★★
5 5 1
Great guy to have never met in person before, but when he left I felt like a met an old friend! Very professional, explained what was going on and had my dishwasher and trash compactor working in no time!! Highly recommend him- hope I have the right name! Elizabeth

★★★★☆
4 5 1
Roy just told us that that residue is just from the water and if he replaced many of the lines it probably would not help. So we paid for the information.

★★★★☆
4 5 1
Randy was excellent in trying to solve the issue despite LG "experts" giving him the incorrect part numbers and incorrect advice on the repair. After 6 visits, fingers crossed, no code and it's been a week!

★★★★★
5 5 1
Incredibly personable, and knowledgable

★★★★★
5 5 1
Honest, fair, friendly very knowledgeable. Highly recommend Paul. Has a great sense of humor.

★★★★★
5 5 1
Professional, courteous and knowledgeable. I would recommend Lake Appliance to anyone.

★★★★★
5 5 1
I received one-day service by a very experienced and competent professional! Randy was the BEST ! BILL

★★★★★
5 5 1
Honest and fair guy. He was thorough and patient. Highly recommend d

★★★★★
5 5 1
I had a leaking washing machine and called Lake because I have used them in the past and the service was outstanding. This time was no exception.

★★★★★
5 5 1
My new Fridgadaire dishwasher stopped working. I called the manufacturer and they sent Gary from Lake Appliance. Parts were ordered, installed and now it's working like new. Very professional and efficient, friendly and competent.

★★★★★
5 5 1
My Technician was a True Professional and very Good at what he does. very helpfull indeed!

★★★★★
5 5 1
We have called Lake Appliance for refrigerator and dryer repair in the past few months. Rick was our technician for all of our service calls. He has been very knowledgeable, courteous and professional. We highly recommend this company.

Samsung Refrigerator Repair

★★★★★
5 5 1
Top notch service! We have been dealing with a range of issues with our Samsung refrigerator since last year. Our repair guy has been very knowledgeable and although we have had issues I am 100% sure our fridge is a lemon and Samsung needs to stick to the phone business. I am confident we have the best person in the repair business helping us and we have appreciated this company so much. Michael Q. is friendly and remains pleasant even when the customer is a little frustrated with Samsung's warranty. Don't hesitate to use Lake Appliance Repair they are fair and honest.

★★★★★
5 5 1
Mike was the best you could not do better. Lake responds fast and back up their work

Fast Dryer Repair

★★★★★
5 5 1
We had an issue with our dryer and we had Lake Appliance come out. They showed up on time, were professional and well priced for the work done. We will definitely call them in the future if the need arises!

Dryer vent cleaned

★★★★★
5 5 1
Had Lake Appliance clean my dryer vent. Paul was fast and very friendly. Now dryer is finally drying closed in one cycle. Highly Recommend.

Fast and Affordable

★★★★★
5 5 1
Above and beyond is how I'd describe the service. Seriously, Alex came to fix my dryer, but offered to inspect my dryer vent and cleaned it for me too. Now everything is working great. Thanks Alex & Lake.

★★★★★
5 5 1
Fast service. Technician was knowledgeable and friendly. Fixed my washer on the first trip. Will recommend you guys to a friend.

Professional Appliance Repair

★★★★★
5 5 1
When an appliance goes out, its a time for stress, but the confidence Tom C gave me of getting us back under way, was great!!!! It's truly a pleasure experience, when a true professional comes to my door ready to serve. I will certainly call Tom C again when something goes wrong. Thank you very much.

★★★★★
5 5 1
Great service. Highly Recommended. I found Lake Appliance from a referral on Next Door. I'm really happy with my technician, Tom. He was friendly, explained exactly what was wrong with my dishwasher, and fixed it within 2 days. Thanks, Tom!

★★★★★
5 5 1
My refrigerator wasn't cold. Called them on Monday morning and a technician was at my house by 4pm that afternoon. Fixed my fridge within 30 minutes. Fast and very knowledgeable. I would use them again.

★★★★★
5 5 1
Great service. Fixed my whirlpool washer in warranty.

Oven Repair in Reno

★★★★★
5 5 1
My oven went out shortly before the holiday season. I knew I better get someone out to fix it fast, so my brother recommended Lake Appliance Repair. They were able to come out that day and fix the problem!

Trustworthy Refrigerator Repair

★★★★★
5 5 1
Called Lake Appliance Repair to fix our refrigerator. What a GREAT customer experience! The technician, Roy, was super knowledgeable, professional and helpful not only fixing the problem but giving us tips on what to look for down the road when/if we need to replace the unit. It's great to find a trustworthy/professional company like this as we have had some bad experiences with other repair/service companies . While I hope I don't have the need for appliance repair, if something breaks I will definitely call this group and highly recommend them to others. THANK YOU for your great help and honesty!

 

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