Whirlpool Glass Cooktop Recall 2019

whirlpool recall cooktop turns on by itself

Whirlpool Corporation issued a recall for 26,300 Whirlpool, KitchenAid, and JennAir glass cooktops on August 28, 2019. This Whirlpool glass cooktop recall was issued due to 133 consumer reports of cooktops turning on by themselves, posing a safety risk.

If you’ve noticed that your glass cooktop turns itself on, you are urged to contact Whirlpool to have your cooktop replaced free of charge if it is one of the models that qualify.

What Caused the Whirlpool Glass Cooktop Recall 2019?

It is currently not clear what causes the Whirlpool glass cooktop turning on by itself.

According to the US Consumer Product Safety Commission, the recall was issued by Whirlpool after receiving reports from customers. The manufacturer has determined that these recalled glass cooktops with touch controls have surface elements turn on by themselves, posing burn and fire hazards.

whirlpool glass cooktop recall 2019
Photo Credit: US Consumer Product Safety Commission

Cooktop Models Recalled by Whirlpool

Approximately 26, 300 glass cooktops are potentially defective and should be replaced in the United States. Additionally, nearly 3,000 were purchased throughout Canada and Mexico.

If you purchased a Whirlpool, KitchenAid, or JennAir glass cooktop with touch controls from Lowe’s, Best Buy, Home Depot, or other online retailers between March 2017 and August 2019, your appliance may be recalled.

Locate your cooktop model number before calling the manufacturer. Whirlpool glass cooktop recall model numbers include:

  • WCE97US0HS
  • WCE97US6HS
  • WCE97US0HB
  • WCE97US6HB
  • KCES950HSS
  • KCES956HSS
  • KCES950HBL
  • KCES956HBL
  • JEC4430HS
  • JEC4536HS
  • JEC4424HB
  • JEC4430HB
  • JEC4536HB
  • JED4430GB
  • JED4430GS
  • JED4536GB
  • JED4536GS

How Do I Report a Recalled Whirlpool Cooktop?

If you suspect  that your cooktop is affected by the recall, contact the manufacturer as soon as possible. According to Whirlpool, these models will be replaced with a new unit at no charge.

Whirlpool’s Toll Free Line:
(888) 900-7897
Monday – Friday
8:00 am – 8:00 pm

Submit Recall Online:
Instructions Provided

If your cooktop has not been recalled but needs repair, contact Lake Appliance Repair.

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