• Ice Makers
  • JennAir Refrigerator Dispenser Not Working? This Could Be Why.

JennAir Refrigerator Dispenser Not Working? This Could Be Why.


The convenience of refrigerator dispensers often goes unnoticed, until a malfunction means no more ice and water on demand. Why is my JennAir refrigerator dispenser not working? Water supply issues, like low pressure or a water line problem, can restrict water flow to the dispenser. Learn the most common reasons for a JennAir refrigerator not dispensing water or ice to restore this kitchen convenience.

5 Common Causes For a JennAir
Refrigerator Dispenser Not Working Properly

Most dispenser problems can be attributed to a restricted water supply or part malfunction. We’ll troubleshoot the most likely reasons for a JennAir refrigerator dispenser not working and how to solve the problem.

Control Lock Is Engaged

Before investigating a water supply problem or part failure, first check if the Control Lock function is engaged. This feature locks the dispenser so that it isn’t accidentally activated. If the Control Lock feature is engaged, a lock icon appears on the control panel. Your JennAir refrigerator won’t dispense water or ice until Control Lock is turned off.

The process for disengaging the Control Lock function can vary depending on your model refrigerator. Holding down the TO LOCK button for 3 seconds should disable the lock and resume dispenser function. An unlocked icon usually indicates that the feature has been disengaged.


Problem With Refrigerator Water Filter

A variety of water filter issues can be responsible for a JennAir refrigerator dispenser not working properly. Before reaching the dispenser, water from your home supply flows through the filter for cleaning. 

The following JennAir refrigerator water filter problems can restrict water flow to the dispenser:

  • Filter is clogged: Water filters eventually become clogged by the contaminants they screen out, reducing water flow to the dispenser. The average water filter replacement schedule suggests replacing the filter every 6 months to prevent clogs.
  • Filter is damaged: Cracks in the filter head or housing can cause leaks or restrict water flow. Check the filter for damage and replace it if necessary.
  • Filter is incorrectly installed: Incorrect installation can also lead to limited water flow and leaks. Refer to your user manual for installation instructions specific to your model refrigerator. Always use the OEM brand filter recommended in the manual for proper fit and function.

Refrigerator Not Getting Water

A JennAir refrigerator water and ice dispenser not working properly may also have limited water flow from your home supply. Adequate water pressure and a properly functioning water line are essential to ensuring access to water from your home connection.

The following water supply issues can restrict water flow to the dispenser:

  • Kinked or frozen water line: The refrigerator’s water line connects it to your home water supply. If it’s kinked or frozen, the blockage stops the flow of water to the dispenser. Move the refrigerator away from the wall to assess the line. Gently straighten any kinks or use a hairdryer to carefully defrost a frozen line.
  • Low water pressure: The water inlet valve on the water line opens and closes to control the flow of water to the refrigerator. The valve requires at least 20psi of pressure to open or it will remain closed, restricting water flow. If your kitchen sink suffers from low water flow, a plumber should assess your home’s water pressure and adjust it if needed. 
  • Defective water inlet valve: Even with correct water pressure a water inlet valve can malfunction, limiting water flow if it’s stuck closed. If the water inlet valve appears damaged or fails multimeter testing with a lack of continuity, it requires replacement.
Image from Sears Parts Direct

Dispenser Switch Failure

When your glass depresses the lever on the dispenser panel it activates the dispenser switch. This switch then signals the water inlet valve to open, allowing water to flow to the dispenser. If the switch fails, this signal won’t occur and the dispenser won’t have access to water.

If the dispenser switch shows a lack of continuity with multimeter testing, it must be replaced.

Defective Door Switch

To prevent leaks, the door switch automatically turns off the dispenser when the door is open. However, if the door switch is defective, the dispenser may remain off even if the door is closed. If the switch has no continuity with multimeter testing, it’s likely defective and requires replacement.

JennAir Refrigerator Dispenser not working even after trying these tips? It may be time to contact a professional refrigerator repair service. Schedule your expert repair with Lake Appliance Repair today!

Recent Posts

Appliance Categories


Misc. Categories

$15 Off Labor With Your Subscription

Subscribe to our monthly newsletter to receive tips, tricks, & $15 off appliance repair labor.

appliance maintenance plans
Prevent repairs, improve performance, and keep your appliances running like new!