Why Choose Us

Our owner, Krystle McConnell, decided to open her own appliance service company after years of working in the industry. Since then, our company has grown from a small local business to serving cities across five states!

We are and always have been a family-owned-and-operated company. We not only offer the industry’s most skilled team of repair technicians, but also the most experienced and helpful customer service staff. Together, we aim to provide first-class appliance service and continue to grow as more and more customers find out about Lake Appliance Repair!

Most Professional Servicer Award Winners

Each year, the United Appliance Servicers Association holds thier annual contest for the best appliance repair companies across the country. Nominees are judged on their company presentation, including logos, uniforms, service vehicles, and web presence. Lake Appliance Repair was named winner of the 8+ technician category in 2016, 2017, and 2019.

Service Charge: Our service charge ranges from $100 to $149.95, depending on your distance from our nearest technician. This charge covers the cost of bringing a highly trained technician with a fully stocked mobile service shop to your home. Our technician will provide you with a detailed estimate of the cost of labor and parts if needed. Our service charge will be waived if you accept our estimate and have us repair your broken appliance.

*Due to the increased difficulty of removing, diagnosing, and reinstalling built-in microwaves, our service charge for microwaves is an additional $60. As a result, our microwave service charge will range between $160 to $210.

Cost of Labor: Our labor charges are NOT based on an hourly rate. Operating a high-quality service company involves costs that go unseen by our customers, but are vital for performing prompt, efficient service. Some of these costs include the expense of ongoing technician training, professional testing equipment, office staff and rent, parts inventory, and much more. With Lake Appliance, you’re hiring an entire company for fast and efficient service, rather than a lone technician or handyman. That’s why our labor charges are based on industry standards for each individual type of appliance repair.

Parts: If replacement parts are necessary to complete your appliance repair, the parts will be charged in addition to the service charge and labor.

Warranty: Here at Lake Appliance Repair, the satisfaction of our customers is our number one concern. We stand by our work, and to prove it we offer and industry-leading warranty on our services:

  • 5 Years on Non-electronic Parts (warranty valid for parts we supply and install, unless specifically noted).
  • 1 Year Labor (This length of labor warranty is nearly unheard of in our industry. We provide this so you can be totally confident in choosing us for your repair).
  • 90 Days on Service Call.


*Applies only when you have paid us directly. Otherwise, your warranty is limited to the duration of the manufacturer’s warranty and/or extended warranty company.

Why Choose Us?


When you choose with Lake Appliance Repair of Billings, you’re making the best choice for appliance repair service. Our decades of experience mean that you can have full confidence in our ability to take care of whatever appliance problem you’re facing. Our repair guarantee serves as a reminder that we’ll get the job done right, every time.