Escalation Specialist
Remote | Full-Time | Hourly Pay
Details & compensation
Lake Appliance Repair is seeking an Escalations Specialist to add to our growing team.
We are among the largest privately held appliance repair companies and we want you to join us!
Our technicians provide professional in-home repair for refrigerators, washers, dryers, ovens, dishwashers, and more — and we need your expert communication skills to resolve complaints from our valued customers.
Learn more about this position below! And if you’re interested in applying, fill out the application form and attach your resume for consideration. We look forward to meeting with you.
Job Duties
You’ll handle complex customer service issues that require additional attention. Your role includes resolving escalated complaints, coordinating with technicians and managers, and ensuring customer concerns are addressed promptly and professionally. You’ll work to find solutions, maintain customer satisfaction, and uphold company policies.
qualifications
We’re looking for a problem-solver with strong communication and conflict resolution skills. Previous experience in customer service, dispute resolution, or account management is preferred. Must be detail-oriented, able to multitask, and comfortable working remotely with a reliable home office setup.
Job Perks You'll Love
What to Expect
Our hiring process is designed to be straightforward and transparent. After submitting your application, our team will review your qualifications and reach out if you’re a good fit. Selected candidates will go through an interview process where we’ll discuss your experience, skills, and what you’re looking for in a career.
Once hired, you’ll receive hands-on training and ongoing support to help you succeed in your role. From day one, you’ll be part of a team-focused, fast-paced environment where hard work is recognized, and growth opportunities are always within reach.
similar positions
Find the best fit for you at Lake Appliance Repair! Check out more available positions, and apply today to join our growing team.
Tips to Get an Interview
apply now
Ready to join a fast-paced, team-oriented company that values your skills and dedication? We’re looking for motivated individuals who take pride in their work and are eager to grow with us. Fill out the application below, and our team will be in touch if you’re a great fit!