About

About Us

After years of working in the appliance repair industry, Krystle and Scott McConnell decided to open their own service company, Lake Appliance Repair. They grew the company from a small business servicing Fair Oaks and the surrounding area, to a business with technicians all over Northern California, Nevada, and Hawaii.

We remain a local, family-owned-and-operated business to this day. We’re proud to have a team of experienced, knowledgable technicians and friendly, efficient customer service representatives. Together, we strive to exceed every customer’s expectations and get their appliances back in working order as quickly as possible.

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about lake appliance repair
sacramento appliance repair techs

  • 5-Year Parts & 1-Year Labor Warranty. If your appliance fails for the same issue within our warranty period, you don’t pay a dime! Your satisfaction is our #1 priority.
  • Factory Authorized for All Major Brands. We are trained and certified by major appliance manufacturers like Whirlpool, KitchenAid, Samsung, LG, Electrolux, and GE.
  • One-Trip Repairs. We stock our vehicles with all the most commonly failed parts so that we’re equipped to fix your appliance the same day of your diagnosis.
  • 5-Star Service Guaranteed. If you don’t love your service, we’ll make it right. In fact, our owner will call you personally and make sure you’re well taken care of.

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Most Professional Servicer Award

The United Appliance Servicers Association holds an annual nation-wide contest for appliance repair companies. Nominees are judged on company presentation, including web presence, logo, uniforms, and service vehicles. We were selected as the winner in the 8+ technician category in 2016, 2017, and 2019.

Community Involvement

We take great pride in being a part of the community, which is why we like to stay involved. From community trash pick-up days to local events in our area, we’ll be there!

Our company has also been featured on Good Day Sacramento several times. Check out one of our featured segments below!

Krystle, one of our owners, was even named to the Sacramento Business Journal‘s 40 Under 40.

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Prices and Warranty

Service Charge: Our service charge ranges from $100 to $149.95, depending on how far away you are from our closest technician. Due to the increased difficulty of removing, diagnosing, and reinstalling a built-in microwave, our service charge for microwaves is an additional $60. This means our microwave service charge will range between $160 to $210. This charge covers the cost of bringing a fully trained technician with a fully stocked mobile service shop to your home. Our technician will provide you an estimate for the cost of labor and parts, if needed. This service charge will be waived if you approve the estimate and have us repair the appliance.

Cost of Labor: Includes the amount in which it will cost to repair the appliance. Labor rates are NOT based on the time a technician spends in the home. Operating a service organization involves costs that are unseen by the customer that are vital to perform prompt and efficient service. Examples of these costs are the technician’s ongoing training expense, costly test equipment, office personnel, rent, parts inventory, and much more. You are hiring an entire company for fast and efficient service, rather than the technician alone. That is why we base our labor charges on industry standards for each individual type of repair.

Parts: If repairs become necessary due to defective parts, the parts will be charged in addition to the service charge and labor.

Warranty: At Lake Appliance Repair, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

  • 5 Years on Non-electronic Parts (warranty valid for parts we supply and install, unless specifically noted).
  • 1 Year Labor (This length of warranty is nearly unheard of in our industry. We provide this so you can feel confident in your repair investment).
  • 90 Days on Service Call.

*Applies only when you have paid us directly, otherwise your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company.

When you deal with Lake Appliance Repair you are putting your faith in the area’s very best appliance repair specialists. We’ve been in this industry for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

Our mission is to provide the most professional in-home appliance repair service in the industry. We will serve homeowners, manufacturers, and dealers alike with the highest quality service.

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